Return & Exchanges

Return Policy

Orders can be either to store credit or refund back to original payments within 7 days from the delivery date. After 7 days, we will no longer accept returns . All sale items, jewelry, pajamas and regular priced items bought using promotional codes and redeem points are not eligible for refunds, store credit. In order to return an item, please send a request to our customer service at info@morijasmine.com

*If you have placed an international order, you will be responsible for any return shipping fees, including duties and taxes.

*There is $15 restocking fee will be deducted from your refund.

Exchange Policy

Mori Jasmine offers exchanges within 7 days from the delivery date. After 7 days, we will no longer accept exchanges. All sale items, jewelry, pajamas and regular priced items bought using promotional codes are not eligible for exchange. In order to exchange an item, please send a request to our customer service at info@morijasmine.com

*If you have placed an international order, you will be responsible for any return shipping fees, including duties and taxes.

Cancellation Policy

Orders cannot be cancelled after it ships out. For more information, you can contact info@morijasmine.com

Return/Exchange services are provided in the following situations

  1. The goods to be returned/exchanged are kept in good condition at the time of return and do not affect the second sale.
  2. The product tag has not been removed, The anti-counterfeiting buckle has not been removed, and the outer packaging is not missing.
  3. The clothing has not been worn, washed, changed, etc.
  4. The clothes are not stained with cosmetics (such as lipstick, foundation, Etc.), and there is no peculiar smell (such as perfume, alcohol, Etc.)
  5. The product is not lost or damaged due to incomplete packaging or shipping company.

Price Adjustments

Mori Jasmine does not offer price adjustments at this time.

If you have any questions or concerns regarding shipping/returns, please contact us at info@morijasmine.com